Bridging the Gap Between Certification Standards and the Software Needed to Implement Them
Today’s certifying organizations are caught between a rock and a hard
place. On one end they have their certification standards, the
“thou shalls”, that applicants must meet to obtain the certification.
Some might say these standards are carved in stone and are meant to
be enforced with the utmost of rigidity. On the other end they have the
wide world of technology and the need to find the right blend of
software to manage the process of certification for the applicants. Some
might say keeping up and staying on top of technology is harder than
passing the certification exam.
The challenge is to bridge the gap between the certification standards
and the certification software needed to implement them. Reducing the
gap is less about understanding technology and more about
understanding the elements or behaviors that make up a well-designed
certification management system. A broad definition of a certification
management system is one that integrates an understanding of
certification standards, customer service goals, and operational needs
along with the appropriate technology, data collection, documentation,
and standard operating procedures.
This paper describes 5 key elements to look for when evaluating a
certification management system: flexible configuration, exception paths,
structured workflow, automated accuracy, and real-time views.